Returns and Refund Policy

This policy outlines the steps to be followed if a product supplied by David Clegg Signs (The Company) is found to be incorrect, faulty, or not in conformity with the contract. This policy applies to both individual consumers (B2C) and business clients (B2B).

1. Scope of the Policy

This policy applies when products, including but not limited to:

• Custom Embroidery
• Large Business Signs
• Van Wraps/Graphics
• Other Bespoke or Custom-Made Goods/Services

…are delivered and are found to be:

• Faulty: Not of satisfactory quality or durability.
• Not as Described: Different from the agreed specifications, design proof, or contract.
• Unfit for Purpose: Not suitable for the specific purpose The Company was aware of at the time of order.

This policy does not cover:

• Damage caused by misuse, accident, or lack of proper care by the client after delivery/installation.
• Issues where the client simply changes their mind (as your products are custom-made/personalised, they are exempt from the consumer’s “cooling-off period” for change of mind).

2. Procedure for Reporting an Issue

If you find an issue with your delivered product, you must contact us immediately:

Reporting Timeframe

• Consumers (B2C): You must notify us of the fault as soon as it is discovered. For the strongest rights (the short-term right to cancel), you must notify us of the fault within 30 days of receiving the goods.
• Business Clients (B2B): You must notify us of any apparent defect within a reasonable time of delivery.

3. Our Primary Remedy: Replacement, Repair, or Rework

Our objective for any non-conforming product is to ensure you receive the correct, high-quality item you ordered. Therefore, our primary remedy is to offer a swift repair or rework of the product.

The Company will:

1. Discuss the specific issue over the phone.
2. Request photographic evidence of the fault.
3. Arrange for the faulty goods to be returned to us at our expense (if returnable) or for our team to inspect the product (if installed).
4. If a fault is confirmed, we will provide or perform a repair/rework or a replacement product of the original item at no additional cost to you, within a reasonable time and without significant inconvenience.

4. Your Rights as a Consumer (B2C)

Under the Consumer Rights Act 2022, if the product is faulty or not as described:

Short-Term Right to Cancel (Refund Option)

If you notify us of a fault that existed at the time of delivery within **30 days** of receiving the goods, you have the right to request a full refund (short-term right to cancel).

Secondary Rights (If Rework/Replacement Fails)

If you are outside the 30-day period, or if the fault is serious, or if our attempt to repair or replace the product fails (e.g., we do not complete it in a reasonable time, or without significant inconvenience, or the same issue reoccurs), you then have the right to:

• A price reduction, or
• A final right to terminate the contract and receive a full refund.

Note on Custom-Made Goods: While the ‘change of mind’ right is excluded for custom-made goods, your rights relating to faulty, unfit for purpose, or incorrectly described goods are fully protected under Irish consumer law. We must still meet the statutory standard of quality and conformity.

5. Your Rights as a Business Client (B2B)

For contracts with other businesses, the terms will largely be governed by your original contract and the Sale of Goods legislation.

• In the event of a breach of contract (e.g., goods not as described or not of satisfactory quality), our obligation is to remedy the defect.
• We offer a replacement, repair, or rework as our standard policy to remedy the issue promptly and effectively.
• If the issue is minor and a repair is possible, the legal remedy may be limited to damages, rather than a right to reject the goods and claim a full refund.

6. Return of Faulty Product

The client must cooperate with The Company to allow for the return of the faulty product for inspection or replacement, if applicable.

• If the product is returnable (e.g., embroidered items, small signs), we will cover the cost of the return.
• If the product is installed (e.g., large signs, van wraps), we will arrange an appropriate time and method to inspect, remove, or repair the item. The client must take reasonable steps to mitigate any further damage to the product while an inspection is pending.

7. Resolution and Timescales

Disclaimer: This policy is designed to comply with Irish law but is not a substitute for legal advice. If you are a consumer and feel your rights have not been met, you may contact the Competition and Consumer Protection Commission (CCPC) for advice.